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HANDSOME RICE CATERING FAQ

General

When Can I order my catering?

We ask for order to be placed at least 24 hours before your event – but we do our best to accommodate any last-minute requests. Just reach out to hello@handsomerice.com and we will see what we can do!

 

Pick-up / Email / Phone

We accept all kinds of way to receive our catering. The best way is a Email. This helps us ensure a more seamless and secure ordering process. Any questions, you can always reach us at hello@handsomerice.com.

 

Is there a minimum purchase?

We accept pick-up catering orders of all sizes. For delivery, there’s a minimum of $150.

 

I’d like to order catering for More than 50 people. How can I order?

We can moderate your whole party. Please ask our team us. We will suggest our best way!

 

 

Food & setup

How much food comes in an A La Carte Tray?

All our tray feed 8-10 people, with portions similar to our in-restaurant portions.

 

How is the food packaged?

You can order catering in two formats: individual bowls or family stale trays.

 

Does my order include plates, napkins, etc.?

Bowl catering orders come with individually wrapped napkins and utensils if you request them upon request. All tray catering order arrive with napkins and the same bowls used in our restaurants. For serving utensils and eating utensils, please let us know.

 

What vegan / gluten-free / soy-free options do you have?

We try to have catering options that accommodate everyone’s dietary needs. You can see allergens in the descriptions of all our menu items. If you have additional questions about ingredients, please email hello@handsomerice.com.

 

Delivery & Payment

When should I request delivery drop-off if my event stars at XX AM/PM?

We always recommend choosing an earlier window to allow for food set-up.

 

Delivery zone?

While we can’t 100% guarantee delivery to out-of-zone locations, fee free to check with us. You’ll be able to fill out a request form if placing a delivery order with an out-of-zone address. You can always place a pick-up order in Restaurant.

 

Do you offer house account?

Yes, we do! Our house accounts with monthly billing are a great option for companies looking to place a large volume of catering orders. If you’re interested in setting one up, please email hello@handsomerice.com

 

Do you have a recommendation on gratuity?

Tipping is optional, but a gratuity of 5-15% (or any custom amount) can be added at checkout and is always appreciated.

 

 

Order Changes

If you need to change your order within 24 hours, please contact your local restaurant directly via the phone number on your invoice or receipt.

 

What is your cancellation policy?

We totally understand – a meeting gets cancelled, and event delayed. Email us at hello@handsomerice.com or call us store. We do charge 50% of your order’s total for cancellations between 12-24 hours of your scheduled pick-up. Delivery time, and 100% for order cancelled less than 12 hours in advance, but there are no charged for cancellations with more than a day’s notice. The more heads-up we have, the better. Thanks!

Refund Policy

HOW DO I REQUEST A REFUND?

There are two easy ways to request a refund from a restaurant:

Reply to your email confirmation. All replies are sent directly to the restaurant's customer service team. They will respond to your email in a timely manner and work with you to resolve the issue as quickly as possible.

Call the restaurant at the phone number in your confirmation email. Your confirmation email will include the address and phone number for the restaurant location from which you ordered. Just give them a ring, and they'll work with you to resolve the issue as quickly as possible.

NOTE: If you ordered with us on a third-party platform, all refunds should be processed through that platform. The restaurant team will not be able to issue a partial or full refund for your order.

WHAT IF I HAVE AN ISSUE THAT NEEDS TO BE ADDRESSED IMMEDIATELY?

If you need to make a change to your order or have some other immediate issue, your best bet is to call the store at the phone number provided in your confirmation email. We do not suggest trying to resolve real-time issues via email because there could be a delay in the restaurant's response.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Once a refund request is submitted it by one of its restaurant partners, it typically takes 1-2 business days for the refund to be processed and show up on your credit card statement. If you haven't seen an adjustment after about a week, please send us an email at hello@handsomerice.com, and we'll let you know the status of your refund ASAP.

 

HOW DO I SUBMIT A COMPLAINT ABOUT A RESTAURANT OR ORDER?

Please send us an email at hello@handsomerice.com, and we'll do our best to help resolve the issue that led to the complaint.

ANY OTHER QUESTIONS?

If you have any other questions or are having any issues with requesting a refund directly from a restaurant, please send us an email at hello@handsomerice.com. Thanks!